Our Commitment to Your Satisfaction

To be eligible for a return, the following conditions must be met:

• The item must be returned within 48 hours of purchase or delivery.
• The item must be in its original packaging, unopened, and unused.
• Proof of purchase (receipt or order confirmation) must be provided.
• Items must be in a resellable condition.

For safety and hygenic reasons, the following items cannot be returned:

• Prescription medications (once dispensed).
• Cold chain products.
• Personal care items (e.g., toiletries, cosmetics) if the seal is broken.
• Baby formula and baby food.
• Items on clearance or final sale.

To initiate a return, please follow these steps:

• Contact our customer service team via email or phone within 48 hours of receiving the item.
• Provide your order number and a brief explanation of why you wish to return the item.
• Once authorized, you will receive instructions on how to return the item to our designated store or via courier.

Upon receiving and inspecting the returned item:

• If the return is approved, a refund will be processed to your original method of payment.
• Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.
• In some cases, store credit may be offered instead of a cash refund.

If you receive an item that is damaged, defective, or incorrect:

• Please notify us immediately (within 24 hours of delivery).
• Provide photos of the damage or the incorrect item.
• We will arrange for a replacement or a full refund at no additional cost to you.

Please note the following regarding shipping costs for returns:

• Original shipping fees are non-refundable.
• The customer is responsible for the cost of returning the item, unless the return is due to an error on our part (e.g., wrong item sent).
• We recommend using a trackable shipping service for returns.

For any questions regarding returns and refunds, please contact us: